Production
Every Chalkag item is made to order. Most orders enter production after payment is confirmed. Production timing depends on the product and order volume; tracking begins after the order is handed to the carrier.
Shipping
Shipping rates and available destinations appear in the bag before payment. The final address and estimated delivery window are confirmed in Stripe Checkout. Delivery estimates do not include production time and can be affected by carrier or customs delays.
Customers are responsible for entering a complete address. Contact us as quickly as possible if an address needs correction.
Custom-product returns
Because each item is personalized, we cannot accept a return for a changed mind, an incorrectly selected phone model, or an approved design choice.
If an item arrives damaged, has a manufacturing defect, or does not match the submitted order, contact us within 14 days of delivery with the order number and clear photos. We will review the issue and arrange a replacement or appropriate refund.
Cancellations
Contact us immediately if you need to cancel. We can cancel and refund an order only before production has started. Payment processing and refund timing may depend on the original payment method.